Privacy Policy

Effective Date: September 22, 2025

At Howdy Painting ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Property information and service preferences
• Payment and billing information
• Communication preferences and history
• Photos and documentation related to painting projects

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our painting services
• Processing service requests and estimates
• Communicating with you about your projects
• Sending service updates and promotional materials (with your consent)
• Processing payments and managing billing
• Analyzing website usage and improving user experience
• Complying with legal obligations

3. SMS/Text Messaging Services

We may offer SMS/text messaging services to communicate with you about your painting projects, appointments, and service updates. By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS communications from us.

SMS Consent and Opt-Out

• You can opt out of SMS messages at any time by replying "STOP" to any text message
• Message and data rates may apply
• Message frequency varies based on your service needs
• We will only send messages related to your painting services and account
• Your consent to receive SMS messages is not required as a condition of purchasing our services

4. Information Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• With your explicit consent
• With service providers who assist us in operating our business (under strict confidentiality agreements)
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or merger (with notice to you)

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related information may be retained for warranty and reference purposes.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent for SMS messages by texting "STOP"
• Request information about how your data is processed

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Compliance with A2P 10DLC Requirements

For SMS communications, we comply with A2P (Application-to-Person) 10DLC (10-Digit Long Code) requirements:

• We maintain clear opt-in processes for SMS communications
• All SMS messages include clear identification of our business
• We provide easy opt-out mechanisms (reply "STOP")
• We respect your communication preferences and frequency limits
• We maintain records of consent and opt-out requests
• Our SMS campaigns are registered and compliant with carrier requirements